Complaints Policy

Introduction

IHG wants patients and carers to feel satisfied with the care and attention you received during your visit / treatment. We also want to continually improve the services we provide, and if patients tell us when things did not work out as they expected it will help IHG to learn lessons and to do things differently. IHG is committed to ensuring that concerns and complaints from people using its services are acknowledged, responded to and that the organisation learns from them.