Reviews
At Independent Health Group we really value our patients’ feedback. We listen to views from patients to identify where our services are doing well and meeting the needs of our patients and where improvements are needed.
99% of patients said they were extremely likely or likely to recommend us to their friends and family.
There are a number of ways you can support us by leaving a review:
The Friends and Family Test
This is a national feedback tool that all NHS patients are asked to complete after treatment, we’d be very grateful for your comments. If you have signed up for text reminders, you will receive a link to the questionnaire within 24 hours of your appointment.
Feedback can also be given at any time by scanning the QR code featured on posters around some sites or by using the link here to provide feedback on your experience. To see what patients thought of our services in 2023/24 Click here.
NHS Choices
This is a comprehensive NHS information service that helps patients choose the best healthcare. Each healthcare provider has their own page on which you can leave a review.
View our page here.
Direct to us
You can always get in touch with us directly if you wish to discuss your care, all of our contact information can be found at the bottom of this page.
What our patients say
Very friendly and put you at ease
White Horse Medical Centre- Oct 24
Staff were very kind, supportive and made the experience very comfortable
Hathaway Medical Centre- Oct 24
Very professional staff from start to finish. Very pleased with my surgery and after care.
White Horse Medical Centre- Oct 24
Very efficient and friendly service, and the feedback during the examination was excellent. I am very impressed.
Hathaway Medical Centre- Oct 24
Lovely medical team made you feel at ease and explained everything well.
Aspen Centre- Oct 24
he doctor and staff were very nice, they kept me occupied and talking while the operation was happening; friendly atmosphere
The County Practice, Syston- Oct 24
No issues with anything. Staff very friendly and welcoming. Explained the procedure as they were doing it so as I knew what to expect.
White Horse Medical Centre- Oct 24
From entering the building everyone was very helpful & friendly, I felt relaxed & very at ease.
Salisbury (Millstream House)- Oct 24
No fuss service, short waiting time, clear straight forward consultation.
The County Practice, Syston- Oct 24
Absolute 1st class service, extremely friendly staff, helpful, great advice, and aftercare
Aspen Centre- Oct 24
Team were amazing, put me at ease, explained the whole process and the op went really well.
Hathaway Medical Centre – Sep 24
Procedure was very calm and swift. Staff were beyond professional and caring.
White Horse Medical Centre – Sep 24
The staff are very helpful and very polite. I didn’t have to wait too long. They can’t do enough for you
White Horse Medical Centre – Sep 24
Every member of the team that carried out my operation were very kind and efficient at the same time
Hathaway Medical Centre – Sep 24
Excellent, friendly, and professional service throughout.
Aspen Centre – Sep 24
Very helpful & efficient service
The County Practice, Syston – Sep 24
Nurses very nice explaining everything.
White Horse Medical Centre – Sep 24
Excellent service in all areas, assessment, informative, operation & post op advice.
Salisbury (Millstream House) – Sep 24
Very friendly staff and explained everything I needed to know.
The County Practice, Syston – Sep 24
Very positive appointment pleasant doctor
Aspen Centre – Sep 24
The appointment was much sooner than expected, the team done a great job and kept me at ease throughout.
White Horse Medical Centre – Aug 24
All the staff were friendly and welcoming but still professional helped put my mind at ease whilst doing the procedure
Hathaway Medical Centre – Aug 24
Staff very friendly and calming … very relaxed atmosphere. No waiting around and excellent follow up the next day
White Horse Medical Centre – Aug 24
Convenient location, modern welcoming environment, friendly & efficient staff.
Hathaway Medical Centre – Aug 24
Superb service, prompt, knowledgeable, informative, excellent in every way.
Aspen Centre – Aug 24
I felt well cared for and the service in general from referral to surgery was exceptional
The County Practice, Syston – Aug 24
My appointment was on time, and it was carried out efficiently and with consideration, and kindness. Overall, I would assess it as excellent
White Horse Medical Centre – Aug 24
Well organised, friendly, full explanations. Completely pain free operations with outstanding improvement to my sight. Assisted throughout the process and was in and out in an hour.
Salisbury (Millstream House) – Aug 24
In the room they made me very comfortable. They were all very friendly and spoke to me all through surgery which was good.
The County Practice, Syston – Aug 24
Appointments were on time, staff friendly and efficient, operation very successful
Aspen Centre – Aug 24
Exceptional patient care, polite, friendly, and positive staff who made me feel reassured and comfortable. Thank you
Hathaway Medical Centre – Jun 24
Staff were supportive, kept talking which helped to ease any nerves. Explained everything clearly
Kingskerswell Health Centre – Jun 24
Very friendly and informative staff – felt very well looked after
White Horse Medical Centre – Jun 24
Staff incredibly polite and reassuring. Made an unusual experience relatively pleasant
Hathaway Medical Centre – Jun 24
Everyone was very friendly, I felt that I was in very safe knowledgeable hands. Thanks so much everyone!
Aspen Centre – Jun 24
Excellent staff, environment, waiting times ok. I felt like a VIP!
The County Practice, Syston – Jun 24
Already recommended a family member. Service is brilliant
White Horse Medical Centre – Jun 24
Very quick planning, questions answered truthfully, staff chatty and friendly, approachable, coffee is nice
Salisbury (Millstream House) – Jun 24
Quick service. Friendly staff
The County Practice, Syston – Jun 24
Friendly, patient calming and reassuring
Aspen Centre – Jun 24
Staff put me at ease straight away. I felt comfortable throughout the procedure
Hathaway Medical Centre – May 24
Experience with the surgeon and nurse was excellent and kept me at ease
Kingskerswell Health Centre – May 24
Very friendly people, everything explained very well and was made to feel at ease at all times
White Horse Medical Centre – May 24
The team put me at total ease, explained all that was happening. Talked me through the procedure
Hathaway Medical Centre – May 24
I feel I’m in safe hands
Aspen Centre – May 24
Very good care, pre and post operation. Friendly knowledgeable staff
The County Practice, Syston – May 24
Minute I met the surgeon I knew I wanted her to do the op – lots of advice, explained everything very well. Friendly service
White Horse Medical Centre – May 24
Very happy with the experience, all teams have been marvellous
Salisbury (Millstream House) – May 24
All was so well organised, easy. Staff were very friendly, polite, and professional. Amazed! And so happy. Glad I picked Syston to have the surgery done.
The County Practice, Syston – May 24
Very helpful, friendly, went the extra mile
Aspen Centre – May 24
Very friendly people and quick and easy service
Hathaway Medical Centre – Apr 24
Extremely friendly, courteous service and made me feel very at ease.
Kingskerswell Health Centre – Apr 24
Very friendly, helpful nothing too much trouble
White Horse Medical Centre – Apr 24
I feel like I can trust the team because of their confidence
Hathaway Medical Centre – Apr 24
Excellent communication and care from start to finish
Aspen Centre – Apr 24
No big wait time, straight in and welcomed into surgery
The County Practice, Syston – Apr 24
Much better than waiting at hospital all day!
White Horse Medical Centre – Apr 24
Prompt , efficient service. Friendly staff. Made me feel so welcome
Salisbury (Millstream House) – Apr 24
Everything went well. I didn’t feel a thing
The County Practice, Syston – Apr 24
Everyone helpful, explained everything well. Polite
Aspen Centre – Apr 24
Made to feel very welcome and at ease and with very little pain
Hathaway Medical Centre – Mar 24
Experience with the surgeon and nurse was excellent and kept me at ease
Kingskerswell Health Centre – Mar 24
All very friendly and cheerful, kept me calm. A lovely team
White Horse Medical Centre – Mar 24
Everything went as planned in a friendly environment. Full explanations were offered afterwards, and all questions answered
Hathaway Medical Centre – Mar 24
Great care from all of the nurses and doctors
Aspen Centre – Mar 24
I felt immediately relaxed by all the friendly staff who executed confidence
The County Practice, Syston – Mar 24
Superb! Highly recommend!
White Horse Medical Centre – Mar 24
Minute I met the surgeon I knew I wanted her to do the op – lots of advice, explained everything very well. Friendly service
Salisbury (Millstream House) – Mar 24
The whole process, team friendly, felt at ease
The County Practice, Syston – Mar 24
Quick and easy, everyone so friendly here. Cannot fault it
Aspen Centre – Mar 24
Brilliant service – Love the country music!
Kingskerswell Health Centre – Jan 24
Amazing friendly team! Calm, made me feel relaxed and I didn’t feel a thing throughout the procedure. Can’t thank you enough!
Hathaway Medical Centre – Jan 24
After feeling scared, I have been made to feel safe & comfortable. Nurses & surgeon checked on me at every stage
Hathaway Medical Centre – Jan 24
Administration excellent all the way through. Everything explained clearly with good note to take away. All staff friendly and considerate.
White Horse Medical Centre – Jan 24
Brilliant. Hernia detected and fixed in 2 weeks! Surgery done very competently, without significant pain
Aspen Centre – Jan 24
Brilliant surgeon and team. Friendly, caring, and chatty. Well done <3 x
The County Practice, Syston – Jan 24
Great service – friendly reassurance clear information. Thank you for tea.
White Horse Medical Centre – Jan 24
Can’t believe how quick the operation was!
White Horse Medical Centre – Jan 24
You were all very kind and caring for a particularly nervous patient
Hathaway Medical Centre – Jan 24
Local, modern premises, excellent staff, spotlessly clean, parking facilities
The County Practice, Syston – Jan 24
Very welcoming, made you feel as comfortable as possible.
Kingskerswell Health Centre – Nov 23
Totally professional, friendly, welcoming.
White Horse Medical Centre – Nov 23
Efficient lovely staff, really kind and supportive.
Hathaway Medical Centre – Nov 23
Everyone was amazing, so kind & caring. Very informative.
White Horse Medical Centre – Nov 23
Made to feel relaxed and supported through procedure.
Aspen Centre – Nov 23
Well organised, well informed, friendly and professional.
The County Practice, Syston – Nov 23
Everything was thoroughly explained – excellent care & treatment throughout.
White Horse Medical Centre – Nov 23
Absolutely delighted with the service I’ve received. Everyone is so kind.
White Horse Medical Centre – Nov 23
Very welcoming, very friendly and excellent job done.
Hathaway Medical Centre – Nov 23
Quick, efficient, lovely staff – same surgeon – continuity.
Aspen Centre – Nov 23
Much easier than going to Torbay + very friendly.
Kingskerswell Health Centre – Oct 23
Friendly, professional and explained what was happening every step of the way. No trouble, no drama.
Hathaway Medical Centre – Oct 23
Very well organised, lovely staff.
Hathaway Medical Centre – Oct 23
Easy, friendly, efficient, informative, made me feel very at ease.
White Horse Medical Centre – Oct 23
I felt looked after and cared for all the way through pre-surgery and surgery.
Aspen Centre – Oct 23
The staff were friendly and well aware of my needs and therefore kept me suitably distracted.
The County Practice, Syston – Oct 23
Everyone is so lovely – I was nervous but the staff put me at ease.
White Horse Medical Centre – Oct 23
Thank you, I’m very pleased – it’s like a light has been turned on.
White Horse Medical Centre – Oct 23
I’ve been very well received and am very pleased. Explained everything very well.
Aspen Centre – Oct 23
Has enjoyed this experience, painless, quick, very quickly seen and treated. Brilliant.
The County Practice, Syston – Oct 23
Excellent service, great staff. Fully informed.
White Horse Medical Centre – Sept 23
Friendly, funny but professional.
Kingskerswell Health Centre – Sept 23
Attentive care, good explanation.
Hathaway Medical Centre – Sept 23
Very friendly staff, perfect explanation about procedure.
White Horse Medical Centre – Sept 23
Fantastic care, and excellent service.
Aspen Centre – Sept 23
Everyone I met today was excellent. Very friendly and attentive.
The County Practice, Syston – Sept 23
Thank you very much – compassionate, professional staff.
White Horse Medical Centre – Sept 23
I’ve been treated extremely well by a wonderful team.
White Horse Medical Centre – Sept 23
Splendid treatment, couldn’t be happier.
Aspen Centre – Sept 23
Efficient, friendly, kind, informative. Easy to access.
The County Practice, Syston – Sept 23
Made to feel very comfortable – lovely team
The County Practice, Syston – May 23
Always been really easy, friendly, professional and a relaxed environment
Aspen Center – Jun 23
Excellent service from start to finish