Reviews

Everyone was very helpful and informative. Great facilities

A friendly yet professional team. Informed about procedure, all the way through. Could not have wanted better.

Staff were extremely polite, friendly and supportive. Made me feel very much at ease.

Efficient and friendly. No waiting and was informed of actions throughout the procedure

Have recommended to my friends!

IHG are wonderful. A great service + wonderful staff. I felt that I was in expert hands

It's a lovely place, everyone has been brilliant 5*

Excellent service from start to finish

Always been really easy, friendly, professional and a relaxed environment

Amazing staff, made me feel completely at ease so thank you!

Flawless service, great staff, 5*

Very efficient service. I was seen promptly and explained clearly what is involved in the operation and the aftercare period

All staff very friendly. Professional service and felt safe and happy throughout

Exceptional service and staff. All friendly, warm whilst clear and concise. I was included and reassured and the whole way through

The whole process was absolutely fantastic, and all the staff were very friendly and helpful.

Easy to get to, helpful team - kind

So lovely to return- Thankyou improved my life to be independent

Made to feel very comfortable - lovely team

Professionalism throughout, friendly, and caring

Pain free procedure with kind and professional doctors/surgeons. Felt at ease and had everything explained as we went.

Made to feel relaxed and comfortable, the doctors and nurses were amazing

Staff were very welcoming and made me feel relaxed throughout the entire experience.  Didn't feel any pain and good communication when doing procedure.

Great service, efficient and very friendly staff, well looked after

Talked through procedure. Every element carried out excellently. All staff very friendly and supportive

Everyone was very helpful, eased my anxiousness, kept talking to me throughout the operation

Great experience - Staff very helpful, great practice, great teamwork - Thank you - Credit to NHS

Fantastic - Great to see the same staff

Super friendly, quick availability for surgery. I felt very at ease during the whole process - thank you

The staff are lovely and made me feel very safe and explained the procedure and felt very looked after.

Pain free procedure with kind and professional doctors/surgeons. Felt at ease and had everything explained as we went.

Made to feel relaxed and comfortable, the doctors and nurses were amazing

Prompt referral process. Excellent, personalised care throughout

What should have been an uncomfortable experience was made quite enjoyable

Felt at ease, great information throughout. No delays. Very communicative and friendly staff

Good communication throughout. Very clear & everything went as discussed.

Told all risks felt only little discomfort

Entire team were highly professional and very personable, made the experience as nice as possible

Pain free and relaxed environment

Very helpful and friendly team

I felt very at ease with the process. The Doctor and staff were very kind and considerate

Friendly warm staff. Clear instructions/explaining the process. Made to feel very comfortable

Very comfortable, relaxed, very professional

Very professional service, kind caring staff, very modern and clean facilities

Well looked after, everything explained and interesting conversation during the procedure

Everything was explained clearly and I was made to feel very relaxed

Great service,, very informative and supportive. Lovely staff

The entire process was much more relaxed than I thought

Excellent Staff, very understanding

Very thorough and efficient service provided

They looked after me very well. Talking to me throughout the procedure made me feel a lot more comfortable

Totally at ease, worried for no reason.

Staff were very friendly, very clear with information and attentive both before and after the procedure

Very friendly, approachable and professional service

Staff were very welcoming and made me feel relaxed throughout the entire experience. Didn't feel any pain and good communication when doing procedure.

Great service, efficient and very friendly staff, well looked after

Excellent communication, professional service pre-op, excellent literature, friendly, empathetic and caring staff

Everybody was extremely helpful, friendly and reassuring

Everything well explained very courteous staff and no discomfort felt at any time

Everyone is lovely and helpful- So good 10/10

Really nice people and great service overall. I was seen and had my operation quickly!

Excellent team, very informative, caring cheerful, great experience! You guys rock!

Efficient and friendly service from all staff, Thank you so much. Everyone was lovely

I feel as though I have private medical care when I am with this team, Everyone is so friendly, professional and enjoyable to be with

Very friendly, put me at ease, would recommend

Bed side care - everyone took care and were lovely

Excellent Pre op & Post Operative care

Treated quickly, Friendly staff, operation efficient and excellent explanations throughout

All very friendly, all information given clearly during operation and before and after

Everybody was lovely and really made me feel at ease as I was anxious

Lovely staff great care

Friendly clear advice throughout the procedure. Plenty of opportunity to ask questions

It was lovely, a lovely team

The care and support has been amazing ! From booking apointments, to consultations and finally to surgery. I have been listened to and fully supported

Made to feel comfortable, good communication and friendly staff

The staff made me feel confident and calm about the procedure

Staff made me feel very welcome. They were friendly and took my mind off the entire procedure.

Felt completely at ease, had humourous conversations with the doctor. All round good experience

The team were fantastic, very caring and told you what was happening through out the operation

Staff were amazing, reassuring and explained my procedure very well.

A very relaxed atmosphere, someone always there to reassure if nervous

Reassuring procedure, clearly explained before and during surgery. Friendly staff, clean environment - felt really looked after

Talked through procedure. Every element carried out excellently. All staff very friendly and supportive

Everyone was very helpful, eased my anxiousness, kept talking to me throughout the operation

From the initial examination to the actual operation everything has been excellent.

Very friendly. Top professionals. Made to feel safe and secure. Great team. 10/10

All was well attended to, plus a very pleasant atmosphere within the whole unit, especially in the operating theatre

From start to finish everyone involved in my care has been friendly and helpful and professional. I have been very well looked after on the day of my operation.

Attention and respect, well explained

Treated well by staff, procedure went smoothly and good waiting time

From start to finish I have felt I was well looked after and listened too

Professional and friendly, A good experience

Absolutely perfect treatment, professional, polite and attentive at every stage, felt totally confident on the care and attention at all times, Thank all of you for a wonderful experience!

Very professional and friendly, would highly recommend

Very helpful and experienced to make me feel comfortable in this procedure

All the medical staff very very professional and friendly

Put at ease by the nursing staff and surgeon from start to finish. Everything explained well from start, during to finish.

Pre op information given in a clear manner. Procedure explained, Day of procedure all done in a professional manner

Impressed with all the staff and the modern facilities

Very professional and caring

easy experience and awesome staff

Not been in doctors for 16 years and great care from start to finish

Highly professional experience. Great venue. Peaceful and caring environment

All staff were very friendly, took time to explain things. Very reasurring before, during + after surgery. Professionalism with humanity - excellent

Really helpful and friendly and informative about the procedure

All the staff took good care of me plus the surgeon kept me in the picture of what was happening and they chatted to me about various things.

The team were first class all the way through, so friendly and extremely professional

Excellent surgical service. Good Communication, professional but personal approach. Felt relaxed and confident with the team

Talked me through it all, very well explained and put me at ease.

The whole procedure has been excellent. The staff are friendly, experienced. No pain during the operation.

Very professional care and treatment. Nurses and surgeon fantastic and was well looked after. I would recommend this service 100%. Just excellent.

Great experience - Staff very helpful, great practice, great teamwork - Thank you - Credit to NHS

Fantastic - Great to see the same staff

Extremely caring, thoughtful people - excellent care throughout

Friendly, made to feel at ease, informative before and after

Friendly, good at giving information, making me feel relaxed, so convenient, lovely building

So Friendly, clearly explained, nice rooms, reassuring

Fantastic! From start to finish. I couldn't of hoped for a better. Kind, helpful staff

Friendliness, thoroughness - lots of information, pain free, all explanations gave reassurance of procedure. Felt at ease. Very happy to recommend IHG

Very efficient, explained entire process. Referral team helpful, thank you for booking me in with ease

Close to home, Relaxed environment, I've spoken to friends who are not aware fantastic service is available

I was made to feel at ease - if I had a 3rd eye I’d be back !!

Excellent Service, well looked after

location, location, location - local and free parking, very good service

Appreciated explanations as surgery going on

Friendly approach, Explicit instructions for looking after myself

All staff friendly, fantastic to see the same nurse admitting me again.

Fantastic Care

Very caring, patient and supportive staff. They went out of their way to look after my very disabled husband prepare for and in surgery for cataracts

So friendly and convenient location

Local and convenient. So kind.

Very easy to get to, Parking great, Kind, Friendly and helpful

Super friendly, quick availability for surgery. I felt very at ease during the whole process - thank you

The staff are lovely and made me feel very safe and explained the procedure and felt very looked after.

Very polite, kind, felt very looked after throughout

Standard of care was very good - people were concerned about my welfare.

Smaller service, is quieter and nicer. More concern for the patient

Excellent service. Couldn't wish for more helpful and considerate staff.

Very good service and friendly staff

Very efficient and professional put me at ease

Everyone has been absolutely friendly and professional, its been a relaxed experience

All very efficient and friendly, also professional. More personal than dealing with the NHS

Looked after very well. Quick, Thorough and kind, can’t believe I have had this done so quickly. Very Happy !!

So kind, been seen very quickly

Lovely team, great help, great atmosphere, everything went so quick

The service was absolutely brilliant, staff included

Everything extremely efficient speedy and felt extremely comfortable

Friendly, extremely competent staff, felt at ease the moment I was greeted by the doctor.

Went very well and smooth, good communication, flexible appointment booking

The staff are vey nice and helpful, I was recommended by a friend and I would recommend IHG to my friends too

Answered all my questions, vey informative, felt very looked after, very friendly

Speed, accuracy of information. Put at ease.

Very caring and explained everything clearly. Very understanding

The care and way I have been treated, couldn't have asked for better

Friendly, informative and professional